We endeavour to always provide products and service that exceed customer expectations. However, for occasions when this isn't the case, our returns policy is detailed below.
If you change your mind about books, posters and puppets they can be returned for a full refund provided they are returned in a saleable condition within 28 days of purchase. The postage charges would not be refunded.
We regret that CD-ROMs are not refundable.
Damaged goods can be returned for a full refund, including postage charges, provided they are returned within 28 days of purchase.
If you have any other questions about our refunds policy, please do not hesitate to get in touch on firstname.lastname@example.org